Our Commitment to Privacy
Whitelaw Twining Law Corporation, its management, corporations and partnerships (collectively “Whitelaw Twining”, “we” or “us”) are committed to maintaining the security, confidentiality and privacy of your personal information. This Policy explains how we collect, use and disclose personal information concerning our clients and other individuals (“you”) other than our professionals, employees and agents. This Policy has been developed in compliance with applicable privacy legislation.
Any personal information that is provided to Whitelaw Twining is treated with care and subject to this Policy and applicable law. Your information will not be used or disclosed in any way that you have not consented to as set out below. Our professionals, employees and agents are also subject to professional and ethical obligations relating to the confidentiality of information received in the context of providing legal services.
When you provide your personal information to Whitelaw Twining you are providing your consent to the collection, use and disclosure of your personal information as set out in this Policy. If you do not consent to the collection, use and disclosure of your personal information please do not provide any personal information to Whitelaw Twining. Some services, however, may not be able to be provided without the disclosure of personal information.
What is Personal Information
Personal information means information about an identifiable individual or information that permits an individual to be identified. Generally this does not include business contact information such as your name, title, business address or business telephone number.
You may be asked to provide personal information of yourself or other persons including witnesses, employees, family members, adverse parties, shareholders or directors. Information requested may include their name, date of birth, home address, financial and credit information, billing and account information and other information that may be relevant to the legal services that are being provided to you.
Information that is generally publicly available is not subject this Policy.
Whitelaw Twining takes responsibility for maintaining and protecting the personal information under our control. We have appointed a Privacy Officer who can be contacted directly by you who is responsible for our ongoing compliance with this Policy, applicable legislation and our best practises.
Purposes for which Personal Information is Collected
In the course of providing legal advice to our clients Whitelaw Twining requires access to all relevant information that relates to our retainers and the representation of our clients. Some of the information required to perform our services will include personal information about our clients and other individuals. Whitelaw Twining collects, uses and discloses personal information as required to perform our services and meet the purposes identified herein. Typically we collect personal information that is voluntarily provided by the individual in question. At times, however, we may collect information from other sources such as government bodies or third parties such as employers, references and service providers as permitted by law.
We collect, use and disclose personal information for purposes identified at the time the information is collected or as permitted or required by law, which purposes include but are not limited to the following:
- To provide legal and other related services;
- To comply with our professional obligations, including rules regarding client identification and verification;
- To establish and maintain client and supplier relationships, including whether to establish such a relationship;
- To fulfill legal duties and avoid conflicts of interest;
- To communicate with our clients;
- For administrative, management and business purposes such as to administer accounts, issue invoices, evaluate credit standing and fulfill contractual obligations;
- To manage, develop and evaluate our business and operations;
- To comply with legal and regulatory requirements; and
- For any other purpose for which we have your consent.
We may also use the information to communicate with you and others for the purposes of providing newsletters, invitations to events, and other communications which we consider may be of interest to you or for survey purposes and to evaluate client services and satisfaction. If you do not want us to use your personal information for these additional purposes you may notify us at any time by providing written notice to our Privacy Officer. You will not be refused services merely because you have advised us to stop using information for these additional purposes.
When appropriate we will ask for specific consent to collect, use and disclose personal information. This may be done in writing or orally. In some circumstances consent is implied through the individual relationship or conduct. Your consent can also be provided through an authorized representative such as a lawyer, agent or broker. Examples of when we may collect, use or disclose personal information without your knowledge or consent are:
- The personal information is publicly available from a prescribed source, such as a telephone directory;
- Whitelaw Twining is collecting or paying a debt; and
- It is reasonable to expect that obtaining consent would compromise an investigation or proceeding.
You are able to withdraw your consent with reasonable notice at any time, subject to legal or contractual restrictions. Upon receipt of a notice of withdrawal of consent, we will inform you of the likely consequences of the withdrawal of consent, which may include our inability to provide services for which that information is necessary.
Disclosure of Personal Information
Whitelaw Twining may disclose your personal information, subject to our professional obligations and for the purposes of providing legal services, to third parties including adverse parties and their counsel, witnesses, service providers and experts in the context of legal proceedings and business transactions or as permitted by law.
Whitelaw Twining may also disclose your personal information when we have your permission to do so or we may disclose such information to your agent. Further, Whitelaw Twining may disclose your personal information to government or regulatory entities that have asserted their lawful authority to obtain the information or to comply with other legal requirements such as a subpoena or an order of the court.
Storing and Protecting Your Personal Information
Whitelaw Twining strives to protect your personal information by security safeguards appropriate to the sensitivity of the personal information.Our security safeguards are those customarily found in the legal profession and include premises security, organizational restrictions to information, and technological measures such as security software and firewalls to prevent unauthorized computer access, internal passwords and security policies.
Access and Accuracy of Your Personal Information
You have a right to access your personal information held by Whitelaw Twining. You may request access to your personal information and information about our collection, use and disclosure of that information by contacting one of our Privacy Officers in writing at the addresses below. We do reserve the right to confirm your identity before complying with any access request. Access may be denied if required or authorized by law including in accordance with the requirements of client confidentiality or solicitor-client privilege. If a request for access is denied, we will provide an explanation of the reasons for the refusal.
T. Ryan Darby
2400 – 200 Granville Street
Vancouver, British Columbia V6C 1S4
Whitelaw Twining strives to ensure your personal information is accurate. You may challenge the accuracy of your personal information in our custody and Whitelaw Twining will amend personal information where appropriate.
Whitelaw Twining reviews our Policies on a periodic basis and will post any revised or updated policy from time to time as required.